ROUTER POR REGLAS (código):
function route(text) {
const lower = text.toLowerCase()
if (lower.includes("ticket") || lower.includes("incident") || lower.includes("falla")) return "incident_report"
if (lower.includes("turno") || lower.includes("shift") || lower.includes("quién está")) return "shift_info"
if (lower.startsWith("¿quién es") || lower.startsWith("who is")) return "crewmate_lookup"
return "escalate_to_human"
}
Rápido (<1ms), determinista, gratis. Mantenido a mano.
